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Technologies · September 2026

Which Live chat is readiest for AI agents?

14 measured, averaging 16.6% against 21.0% for the web overall. Tools that allow for real-time customer support

Every one of them, best first

How to read these figures

The colour says what a bar IS, not how it scores: the accent is the one this page is about, grey is everything it is compared with, and the hollow bar is the web overall — the ruler, not a rival. Whether a figure is above or below the rest of the web is in the number and in the arrow beside it.

Every figure here comes from a sample, not from counting every site — so it carries a margin: how much it could move if we had happened to sample different pages. A figure measured on a thousand pages has a wide margin; one measured on a hundred thousand has a narrow one. It matters for one thing: two figures that differ by less than the wider of their margins are not one above the other, they are tied. That is why nothing here has a position number.

Every technology in this category the census can publish a figure for, including the ones above. A technology is here when it has all four dimensions and enough sample to publish; a technology that belongs to two categories is in both.

TechnologyAWCSMonth by month
Tidio

Tidio

Sample
n=316
Coverage
96.0%
Margin
±2.98
The web overall
21.0%

Two figures closer together than ±2.98 are tied, not ranked.

Tidio scores 27.1%27.1%
Tidio: 5 months, no significant change= +1.9
Crisp Live Chat

Crisp Live Chat

Sample
n=149
Coverage
91.4%
Margin
±4.34
The web overall
21.0%

Two figures closer together than ±4.34 are tied, not ranked.

Crisp Live Chat scores 25.1%25.1%
Crisp Live Chat: 5 months, up▲ +9.3
Intercom

Intercom

Sample
n=309
Coverage
97.5%
Margin
±3.02
The web overall
21.0%

Two figures closer together than ±3.02 are tied, not ranked.

Intercom scores 23.2%23.2%
Intercom: 5 months, no significant change= −0.2
Podium

Podium

Sample
n=126
Coverage
96.9%
Margin
±4.72
The web overall
21.0%

Two figures closer together than ±4.72 are tied, not ranked.

Podium scores 21.2%21.2%
Podium: 5 months, no significant change= +4.6
HubSpot Chat

HubSpot Chat

Sample
n=416
Coverage
97.2%
Margin
±2.60
The web overall
21.0%

Two figures closer together than ±2.60 are tied, not ranked.

HubSpot Chat scores 21.1%21.1%
HubSpot Chat: 5 months, no significant change= +1.9
Zendesk

Zendesk

Sample
n=3,116
Coverage
92.9%
Margin
±0.95
The web overall
21.0%

Two figures closer together than ±0.95 are tied, not ranked.

Zendesk scores 20.6%20.6%
Zendesk: 5 months, up▲ +2.4
WhatsApp Business Chat

WhatsApp Business Chat

Sample
n=17,215
Coverage
93.1%
Margin
±0.40
The web overall
21.0%

Two figures closer together than ±0.40 are tied, not ranked.

WhatsApp Business Chat scores 20.1%20.1%
WhatsApp Business Chat: 5 months, up▲ +1.6
LiveChat

LiveChat

Sample
n=315
Coverage
97.5%
Margin
±2.99
The web overall
21.0%

Two figures closer together than ±2.99 are tied, not ranked.

LiveChat scores 15.8%15.8%
LiveChat: 5 months, no significant change= +1.8
Tawk.to

Tawk.to

Sample
n=850
Coverage
94.1%
Margin
±1.82
The web overall
21.0%

Two figures closer together than ±1.82 are tied, not ranked.

Tawk.to scores 13.2%13.2%
Tawk.to: 5 months, no significant change= +1.4
GetButton

GetButton

Sample
n=176
Coverage
97.8%
Margin
±4.00
The web overall
21.0%

Two figures closer together than ±4.00 are tied, not ranked.

GetButton scores 11.4%11.4%
GetButton: 5 months, no significant change= +0.5
Smartsupp

Smartsupp

Sample
n=167
Coverage
97.1%
Margin
±4.10
The web overall
21.0%

Two figures closer together than ±4.10 are tied, not ranked.

Smartsupp scores 10.3%10.3%
Smartsupp: 5 months, no significant change= +1.8
Zendesk Chat

Zendesk Chat

Sample
n=101
Coverage
96.2%
Margin
±5.27
The web overall
21.0%

Two figures closer together than ±5.27 are tied, not ranked.

Zendesk Chat scores 9.2%9.2%
Zendesk Chat: 5 months, no significant change= +2.9
Facebook Chat Plugin

Facebook Chat Plugin

Sample
n=570
Coverage
97.4%
Margin
±2.22
The web overall
21.0%

Two figures closer together than ±2.22 are tied, not ranked.

Facebook Chat Plugin scores 8.8%8.8%
Facebook Chat Plugin: 5 months, no significant change= +1.0
JivoChat

JivoChat

Sample
n=442
Coverage
96.7%
Margin
±2.52
The web overall
21.0%

Two figures closer together than ±2.52 are tied, not ranked.

JivoChat scores 5.9%5.9%
JivoChat: 5 months, no significant change= +0.5