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Technologies · September 2026

Which CRM is readiest for AI agents?

5 measured, averaging 21.3% against 21.0% for the web overall. (Customer Relationship Management) Systems that help manage customer interactions

Every one of them, best first

How to read these figures

The colour says what a bar IS, not how it scores: the accent is the one this page is about, grey is everything it is compared with, and the hollow bar is the web overall — the ruler, not a rival. Whether a figure is above or below the rest of the web is in the number and in the arrow beside it.

Every figure here comes from a sample, not from counting every site — so it carries a margin: how much it could move if we had happened to sample different pages. A figure measured on a thousand pages has a wide margin; one measured on a hundred thousand has a narrow one. It matters for one thing: two figures that differ by less than the wider of their margins are not one above the other, they are tied. That is why nothing here has a position number.

Every technology in this category the census can publish a figure for, including the ones above. A technology is here when it has all four dimensions and enough sample to publish; a technology that belongs to two categories is in both.

TechnologyAWCSMonth by month
HighLevel

HighLevel

Sample
n=366
Coverage
97.1%
Margin
±2.77
The web overall
21.0%

Two figures closer together than ±2.77 are tied, not ranked.

HighLevel scores 27.8%27.8%
HighLevel: 5 months, no significant change= +2.3
Salesforce

Salesforce

Sample
n=1,430
Coverage
97.1%
Margin
±1.40
The web overall
21.0%

Two figures closer together than ±1.40 are tied, not ranked.

Salesforce scores 27.0%27.0%
Salesforce: 5 months, up▲ +4.6
Intercom

Intercom

Sample
n=309
Coverage
97.5%
Margin
±3.02
The web overall
21.0%

Two figures closer together than ±3.02 are tied, not ranked.

Intercom scores 23.2%23.2%
Intercom: 5 months, no significant change= −0.2
Zoho

Zoho

Sample
n=1,853
Coverage
97.2%
Margin
±1.23
The web overall
21.0%

Two figures closer together than ±1.23 are tied, not ranked.

Zoho scores 21.6%21.6%
Zoho: 5 months, no significant change= +0.9
Bitrix24

Bitrix24

Sample
n=230
Coverage
99.1%
Margin
±3.49
The web overall
21.0%

Two figures closer together than ±3.49 are tied, not ranked.

Bitrix24 scores 7.1%7.1%
Bitrix24: 5 months, no significant change= +2.9